The Automotive Technician

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General Information

What is The Automotive Technician (TaT)?

The Automotive Technician (TaT) is a subscription-based service that provides automotive repair professionals with access to a wide range of technical resources and databases, including Repair solutions, Good Scan/Scope data, online technical assistance, bi-monthly magazine, and training.

Who can become a TaT member?

TaT membership is open to automotive technicians, apprentices, workshop owners, and anyone involved in the automotive repair industry.

How can I subscribe to TaT?

Subscribing and becoming a member of TaT is quick and easy. You can subscribe to TaT by filling out a simple form via this link: https://dev.tat.net.au/7day-trial.html

What is included in TaT membership?

TaT membership includes access to technical resources, expert support, and training for automotive professionals. Members have access to:

Repair Solution Database
Scan tool & oscilloscope data
Online Technical assistance
Bi-monthly technical magazine
AI support from Tech Tony (case-based solutions) and Tech Tina (real-time technical guidance)
Fault Codes Database
OEM Info Resource
Member rewards program

To watch a TaT website demonstration Click here.

How long is the membership period?

TaT membership Licence Agreements are for a period of 12 months and no pro-rata refunds will be payable for any membership cancelations requests prior to your annual renewal date.

Will my membership automatically renew after 12 months?

Prior to the ending of your 12-month membership you will be emailed a renewal reminder, and if not cancelled membership will automatically renew for a further 12 months.

Do you offer a free trial?

Yes. One 7-day free trial is available to new members only. Past members will need to restart their membership to regain access. Click here.

TaT Magazine

What type of content is included in the TaT Magazine?

The magazine features technical articles, repair case studies, tool reviews, industry news, and contributions from automotive experts.

How often is the magazine published?

The magazine is published bi-monthly, meaning there are six issues per year.

Can I access past issues of the TaT Magazine?

Yes, you can view all issues of The Automotive Technician magazine. Digital copies of all past issues are available to members on the website.

Technical Assistance & AI Assistants

How does the Technical Assistance service work?

All members have access to technical assistance. Members can submit diagnostic or repair-related queries through the Technical Assistance portal. The TaT team and community experts provide troubleshooting steps and repair recommendations.

What is Tech Tony, and how does it work?

Tech Tony is an AI assistant that provides solutions based on a database of successfully resolved cases. It acts as our first responder when a new technical assistance case is submitted. It is only accessible when a member submits a technical assistance request.

What is Tech Tina, and how does it work?

Tech Tina is a general AI chat assistant designed to provide automotive-related technical support in real-time.

Are the responses from Tech Tony and Tech Tina accurate?

While both AIs are trained on a large database of automotive knowledge, users are advised to verify AI responses with other sources before making repair decisions.

Repair Solutions Database

What is the Repair Solutions Database?

The repair solutions database is a collection of real-world vehicle repair case studies that document faults, testing methods, and verified fixes.

Who contributes to the Repair Solutions Database?

Solutions are contributed by TaT members and verified by TaT’s expert team before being published.

How do I search for a repair solution?

Members can use the website’s search function to find solutions based on vehicle make, model, fault codes, or symptoms.

Scan Tool & Scope Data

What is the good scope/scan data resource?

This resource provides members with known-good oscilloscope waveforms and scantool data, including live sensor values and expected readings and for various vehicles.

How often is the scan and scope data updated?

TaT continuously collects and updates data from verified sources, including member contributions.

Fault Codes & Acronyms Database

What does the Fault Code Database contain?

A comprehensive collection of diagnostic trouble codes (DTCs) along with their potential causes and recommended testing procedures.

How do I search for a fault code?

Members can enter a specific P-code, B-code, C-code, or U-code into the search bar to retrieve relevant information.

What is the Acronyms Database?

A reference tool explaining common automotive abbreviations and acronyms, helping technicians understand industry terminology.

OE Info Resource

What is the OEM Info Resource page?

The OE Info Resource section provides official manufacturer service portal information, including login requirements, access fees, and available service manuals.

Can I access manufacturer wiring diagrams through TaT?

TaT is not a service data provider and cannot provide copyrighted material like flowcharts, pinouts, and wiring diagrams but guides members on how to obtain them through OEM service portals.

Equipment Reviews

What type of tools and equipment are reviewed?

Equipment Reviews cover diagnostic tools, scan tools, oscilloscopes, specialty automotive tools, workshop equipment, and software.

Who writes the reviews?

Reviews are contributed by both TaT staff and members who have used the equipment in real-world workshop environments.

Can I submit my own review?

Yes, members are encouraged to submit reviews and share their experiences with automotive tools.

Technical Videos

What kind of technical videos does TaT provide?

Each month, TaT releases two video tutorials, covering diagnostic procedures, tool demonstrations, and real-world repair case studies.

Where can I watch the technical videos?

Videos are available on Facebook, YouTube, and the TaT website.

Are old videos archived?

Yes, members can access past videos from the Technical Videos section on the website.

Training & Webinars

What kind of training does TaT offer?

TaT provides live webinars, on-demand training sessions, and in-person workshops on modern automotive diagnostics, EVs, hybrids, and emerging technologies.

How can I attend a live webinar?

Members receive notifications of upcoming live webinars via email and can register through the Technical Training page on the TaT website.

Can I watch past webinars?

Yes, recorded webinars are archived and available for members to purchase and watch anytime.

Member Directory

What is the Members Directory?

The Members Directory is a map-based listing of workshops and technicians who are part of the TaT community that displays services that they offer and details about their businesses.

How do I add my business to the directory?

Members can choose to be listed in the Member Directory when they sign up to TaT.

I don't want to be listed, can I be removed from the Member Directory?

Yes, members can opt out of being listed in the Members Directory by changing the listing option in the Members Details page which can be found here: https://dev.tat.net.au/change-details.html

My business directory address is incorrect, how do I fix this?

The members directory details, including the address, can be edited by going to the directory home page and logging in and editing your business listing contact details. Go here to edit your details. To watch a video explaining how to edit the business directory details click here.

Rewards Program

How does the TaT Rewards Program work?

Members earn points by contributing to Technical Assistance, uploading Repair Solutions, submitting Equipment Reviews, or uploading Known-Good Scope or Scan Data.

What can I do with my points?

Once a member reaches 1,500 points, they receive an additional six months of membership for free.

Are there any limits on earning reward points?

There are no limitations on the number of times a member can earn six months free membership.

How do I check my rewards balance?

Members can view their points balance by visiting the Member Rewards page here https://dev.tat.net.au/scandata/rewards/member_rewards.php

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