Diagnostics - A Profitable, Evidence Based approach to Testing - Part 1

By establishing a reliable process to approach any diagnostic job we will walk through and discuss from the moment the customer first approaches, aspects of the testing process and how to achieve the best outcome for the workshop and the customer. This 2-part series, adapted from Brendan's nationally toured full-day course 'Making the most of your Scantool', will be held live (no pre-recording), in a forum style, encouraging all to contribute via keyboard chat, allowing attendees to add to the presentation with tips that have worked for them.

• Following a diagnostic process - Gathering the evidence, Analysing the evidence, Locating the fault, Eliminating the cause, Repairing the fault, Verifying the repair.
• Charging for diagnostics
• Documenting test results to create value
• Scantool tips
• Tips for intermittents