The vehicle would start when jump-started but would not restart if the ignition was cycled. After switching the ignition off and attempting to restart, there were no dash lights and the engine would not start.

The customer stated the battery was around one year old. The initial battery voltage was 1.1 volts. The vehicle was jump-started and the charging system output was checked at 13.8 volts, confirming the alternator was charging. The battery tested faulty and required replacement before further diagnosis could continue.